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Your satisfaction is very important to us at Tobias Kibbles. We understand that cat parents have a lot on their plates, so we’ve made our return policy simple and straightforward.


Returns and Exchanges Conditions of Use:
All sales are final and non-refundable. Please keep in mind that Tobias Kibbles will not accept returns or exchanges if the manufacturer’s recommendations for product care, as well as its Food Safety & Storage instructions, are not followed.

  1. Unopened items with unopened packaging purchased at Retail Store and Online Order may be exchanged for other items within seven (7) days of purchase for other items.

Unopened items with unopened packaging purchased at Retail Store and Online Order may be exchanged for other items within seven (7) days of purchase for other items.

  1. Once the item arrives at the warehouse, the quality evaluation process may take five (5) to seven (7) business days. The return and exchange process will begin only after we have completed our evaluation of your returned item and determined that it is a valid return. If the return is invalid, the item will be returned to the customer.

Once the item arrives at the warehouse, the quality evaluation process may take five (5) to seven (7) business days. The return and exchange process will begin only after we have completed our evaluation of your returned item and determined that it is a valid return. If the return is invalid, the item will be returned to the customer.

  1. After inspections, the product must be collected within one (1) month of notification. Tobias Kibbles reserves the right to dispose of any unclaimed Product in any way it sees fit after one (1) month.

After inspections, the product must be collected within one (1) month of notification. Tobias Kibbles reserves the right to dispose of any unclaimed Product in any way it sees fit after one (1) month.

  1. Tobias Kibbles reserves the right to change the coverage or refuse to cover Products that are marked as “Promotion” or “Free Items” in our records.

Tobias Kibbles reserves the right to change the coverage or refuse to cover Products that are marked as “Promotion” or “Free Items” in our records.

  1. Tobias Kibbles reserves the right, with or without notice, to vary, modify, or change the terms and conditions herein due to changes in the availability of services, products, and/or return or exchange for the purposes of complying with applicable policies, rules, regulations, and law.

Tobias Kibbles reserves the right, with or without notice, to vary, modify, or change the terms and conditions herein due to changes in the availability of services, products, and/or return or exchange for the purposes of complying with applicable policies, rules, regulations, and law.

  1. Please contact us to make arrangements for a return or exchange.

Please contact us to make arrangements for a return or exchange.

  1. Returns and exchanges are not permitted for “Marked-Down Sales Products.”

Returns and exchanges are not permitted for “Marked-Down Sales Products.”

  1. Carousell purchases are not eligible for return or exchange.

Carousell purchases are not eligible for return or exchange.


The table below outlines the coverage to which you are entitled. Return & Exchange Policy:


Return and Exchange Policies

Exclusions (There will be no coverage if/when)

 

  • The item was damaged during delivery or has passed its expiration date.

  • The item has a manufacturing flaw.

  • The incorrect item is delivered.

  • No recovery actions will be taken after the time limit has expired.

 

 

 

 

 

  • Items with cosmetic flaws or defects are not eligible for exchange.

  • Items that have been repacked into smaller packets per your order request are not returnable or exchangeable.

  • Items given away for free as part of a promotion cannot be returned for a refund or exchange.

  • Due to hygiene concerns, cages, carriers, cat trees, and other products that are no longer resellable are not eligible for return or exchange.

  • The application fee for the VIP card is non-refundable.

 

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